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ken
 Sep 15, 07 - 3:54 PM |
livebox Orange broadband with free phone calls
If you signed up for French Telecom and find you are still paying for calls, this may be why. We had similar problem, turned out we had two accounts one for phone (french telecom) and one for internet(Orange). This is not what the customer service rep told me when I purchased the package, he told me it was all inclusive. If your phone line is connected into the brown phone connection on the wall then you will be charged a seperate phone line rental change from French Telecom. If your phone connects into the white connection on the live box then you have (free) phone calls if not you don't. You can check your Orange account online but French Telecom bills are sent to your house in France and can not be checked online as far as I am aware. To confirm what you have phone the english speaking customer service and ask them if you have a seperate account for phone and internet or not. The customer service reps can change your account to internet and phone (orange account) but customer service are sales based so they will try to sell you a more expensive package if they can. Also when you change your account you need to run the setup cd again and setup your live box for use with the phone and you need to have a compatible phone. If you do change package they will disconnect your phone and internet for 10 days and issue a new phone number, so be prepared for a lot of messing about. In my experience it is very difficult to get a straight answer from the english speaking customer service and in my experience they will try to get rid of you asap if they can, so I advise you write a list of questions before you call and don't let them go before you get all the answers and make sure you get the customer service reps name at the start of the call. The best option of course is to get a French speaker to call this will save you alot of hastle. Its possible to buy the livebox so you don't have to pay the rental of 3 Euro but in my experience its best to pay the 3 euro as my live box was damaged by lightening within the 1st 3 months and needed to be replaced, as it was rented, this was free of charge. Things to be aware of The english speaking customer service sell Broadband (Orange) packages but only support French Telecom customers, after you purchase if you have any technical queries or setup problems you must speck French. For anybody who is thinking of buying broadband and who dosen't speck French my advise is not to purchase your internet package with Orange english speaking customer service if possible, try to find a local shop to purchase it through or purchase from a provider who offers english support. |
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