CASA YBEL OWNER'S FORUM

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CASA YBEL OWNER'S FORUM
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Re: check -in issue

I respectfully suggest that not every issue in simple commerce (and certainly not in life overall) is political. This core of situation can actually be traced to efforts during both Carter and Reagan in the late 70s and early 80s (my dad was a key player involved in setting up transaction processes for the overall banking and credit card industry).

I think it's helpful sometimes to try to think about the least conspiratorial perspective on a situation. We vacationed at Casa Ybel when our combined annual household income was only $7,800. I've been both up and down in this difficult economic period. No political party nor political leader has been directly responsible responsible for my economic circumstances. I suspect that the same is true for the situation on which you commented.

Re: check -in issue

Hello London!
Ft Myers speaking, Poul!
we almost hit the same moment to deliver our
thoughts this early morning!, we must both be on California time? or perhaps on another planet?
We broke all records for rain this month(since 1924, they say) for the month of October.
The top of Irene drifted over us (no storm) and dumped enough to stop traffic in and around SW Florida.
A range between 60 Fahrenheit low at night and 84 high day time will be with us with sunshine for the next week, and it snowed today on the East coast from Philadelphia to Maine! Turn on the solar pool heater!
How nice to live here in Florida!
Is your time at Casa Ybel coming up soon?
I enjoy your comments in the Forum, thanks
Carl

Re: check -in issue

I talked to Amy at the front office about your question. Her reply was that they do run your card at checkin to verify that the card is valid, but no charges are made on the card until you check out if you are an owner. If you are a renter, they will charge for two nights when you make the reservation.

I hope that answers your question.

Re: check -in issue

Lynn;
Welcome back to the board!

I was told front office charge the full stay up front when taking the reservation.
So they charge an additional 2 days on top of this when checking in, just in case the renters run off?

Owners tell me they do not see any rental payments for a long time when renting, even after the rental took place, that is why they like to rent it themselves and receive payment way up front with no 35% cuts!

So if you send your children with their new family you better give them some more cash for the deposit?
Even if you own the unit?

Perhaps the rules on security deposits with two nights deposits should be sent to the owners?

Re: check -in issue

Carl, I don't care what you were told (and I don't know who told you) but my information came from Amy and she is the person in charge.

Lynn

Re: check -in issue

After just leaving a wonderful week at CY as always, I will tell you that they do swipe your card to make sure the card is valid, and they DO request "authorization" on the card to "cover the week with incidentals". On checkout, you pay whatever you may have charged during the week using cash, credit, or debit, however you wish. However, the "authorization" on your account - is $300 -- which is made unavailable to your use the minute they swipe the card at check-in. I agree with Carl, it should be an option to block a charge to your unit, and be able to "pay as you go". No matter what others have said about not going to Sanibel unless you can afford it, that is a pretty cruel comment to make. We have owned since 1979 and have no intention to not go to Sanibel or to sell our week. It is very possible to have a wonderful, relaxing, and glorious week at minimal expense on Sanibel. It is never necessary to eat at the most expensive restaurants. The Island Cow is great for every meal, the Lazy Flamingo is a must, the Hungry Heron is always good, Grandma Dot's wonderful. We ate great food every night and with a glass of wine, spent under 20.00 / person per meal. I believe, as owners, we should be treated differently and given more options than as a "renter". It is us, as long time owners, that have kept the resort going. We just received our maintenance bill -- which should be more than enough to cover everything!!! Including the use of chairs and umbrellas!! Maybe consideration could be given to owners regarding this rental?? Thanks for keeping this forum going.

Re: check -in issue

I agree, I would like to be treated like an owner and not a renter. Casa Ybel is very special to us and we are preconstruction owners. We are not interested in selling our units, but would like to be appreciated when we check in and not be made to feel like we are intruding on the staff. It hasn't always been like this!!!

Re: check -in issue

Sheila,
Thanks for your suggestions for dinner on Sanibel.
Did you read my input Nov 15 in previous string about making it possible to expand on what YOU brought up right now.
I can see you have a great sense for planning dinners out and our new addition to www.casaybel.com will be right in line.
May I quote your input "It is very possible---- a glass of wine, spent under $20.00 / person per meal" in our new www.SanibelWhatToDo.com? will be out shortly.
It makes for a fun time exploring Sanibel! You did hit some good spots.

Re: check -in issue

Sheila,
Thanks for your suggestions for dinner on Sanibel.
Did you read my input Nov 15 in previous string about making it possible to expand on what YOU brought up right now.
I can see you have a great sense for planning dinners out and our new addition to www.casaybel.com will be right in line.
May I quote your input "It is very possible---- a glass of wine, spent under $20.00 / person per meal" in our new
www.SanibelWhatToDo.com? will be out shortly.
It makes for a fun time exploring Sanibel! You did hit some good spots.

Re: check -in issue

Carl- you must have be mixed up with someone else. I was commenting on check in and how we don't feel like the staff appreciates the owners. Sorry I don't remember saying anything about dinners.

Re: check -in issue

Hi Shelia:

I'm truly sorry that you didn't receive friendly service at check in at Casa Ybel. The staff that checks you in are employes of Casa Ybel Hospitality, but they should give you nothing but the best service. You should contact Amy though the main number (239)472-3145 and make your complaint with her. She is a super person and should be able to make sure that you do not have problems in the future.

Lynn Perkins, President FGH.

Re: check -in issue

In the 30+ years we have been coming to Casa Ybel, there has never been a less than friendly, enthusiastic reception at check-in. Further, I have gone to or called the front desk for help numerous times during our stays, and at all hours, and I can remember only one incident where I dealt with someone who was rude or short. If encountered, I definitely think rude or unhelpful desk personnel should be reported; it is not the norm.

Re: check -in issue

Thanks for your inputs!
Our Forum is designed to help in any situation, and "things" do happen.
You see various types of written inputs for better or for worse, where the subject sadly enough has no way to
defend him or her self!
Look at what people do write in our restaurant reports!
Thanks again,
Carl