Hi Shelia:

I'm truly sorry that you didn't receive friendly service at check in at Casa Ybel. The staff that checks you in are employes of Casa Ybel Hospitality, but they should give you nothing but the best service. You should contact Amy though the main number (239)472-3145 and make your complaint with her. She is a super person and should be able to make sure that you do not have problems in the future.

Lynn Perkins, President FGH.

In the 30+ years we have been coming to Casa Ybel, there has never been a less than friendly, enthusiastic reception at check-in. Further, I have gone to or called the front desk for help numerous times during our stays, and at all hours, and I can remember only one incident where I dealt with someone who was rude or short. If encountered, I definitely think rude or unhelpful desk personnel should be reported; it is not the norm.

Thanks for your inputs!
Our Forum is designed to help in any situation, and "things" do happen.
You see various types of written inputs for better or for worse, where the subject sadly enough has no way to
defend him or her self!
Look at what people do write in our restaurant reports!
Thanks again,
Carl