Homepage For Marti Pellow & Wet Wet Wet Forum

Forum is for all supporters to this site, all messages are left by supporters.......

Forum Daily Post Added February 23rd 2020
This Forum is Locked
Author
Comment
View Entire Thread
Re: You and Your Rights Policy Please Read Very Important Information - Update 23/08/2020

Karen Marie DCruz (Administrator)
Hi

We’ve been stressing most of the day, making telephone calls, waiting in thelrohonr queue for 3 hours to be answered , until call was terminated automatically. Sent several emails been sent out out too, to see where we stand as our is fully paid.

I was originally booked October 4th 2019, then rescheduled April 24th and paid the difference. Then in June the dates was switched in June 2020. Our airline seats was booked. But the tour operator made an official announcement on Saturdsy August 22nd, that shocked us. But I have been reading further into this, because all fully paid up. We may not be effected, until our email arrives in the comings days, can not have an non 3rd time lucky.

But we had to put on a brave face in front of the kids.

Keeping my fingers and toes crossed for a good result, and hope we are not effected, one it’s paid in full, two we are going with Commercial Airline and accommodation and a 4 star hotel.





Nite nite and let’s hope we are not effected....

Love Hugs and Kisses


Karen Marie DCruz (Administrator) xx




Hi

I just called our airline they still have our booking on the system but waiting on STA to be in touch we’ve paid in full, for our trip to go ahead to Australia in January 2021, plus I am awaiting an email in the coming days from STA as I am the lead passenger....

I have sent email to STA to advise what our plans are. Keeping our fingers crossed that will be ok for us to continue our trip to Australia, we just want to be hassle free.

I feel sorry for the staff whose jobs are at risk. Plus for those who hasn’t completed their payments towards their trips. That’s why we rather pay in full in case anything did happen. At least we will still be on the flight. Only package holidays u have to be careful of, because u don’t fly with commercial airlines it’s holidaymaker airlines likes of Jet2 TUI Hays Travel.

Well here is my email.


Karen Marie DCruz
Date: 23 August 2020 at 11:34:44 BST
To: Liverpool@statravel.com, STA Milton Keynes , Manchester@statravel.com
Cc: Rachel Rogers , Stephen Plummer , Hollie Dillon
Subject: Fwd: Booking Ref 425****Very Urgent Due To Fly January 26th 2021

Good Morning

We are due to go Perth Australia in January 26th 2021.

We fly with Cathay Pacific. I just called Cathay Pacific we are on the flight still, but they advised me they are waiting to hear from yourselves to see if our trip can still go ahead. I have paid in full. I would like our trip to go ahead as planned as I have paid in full to yourselves . We are due to fly January 26th at 17:50 from London Heathrow Airport. So if you can move the monies paid to yourselves to the airline and accommodation so our trip can go ahead in January.

I have paid in full, I rescheduled on April 24th with Hollie Dillon , to go on January 26th 2021 the funds as been paid in full. The difference was paid on April 24th 2020. Our travel insurance was all sorted and dates switched with Stephen Pilummer in June. All as I had to do was redo our Visas in October, when our original Visas run out, because we rescheduled from April 30th 2020 to January 26th 2021 due to COVID-19.

Now I heard on the news about STA . What happens if I paid in full, will our holiday go ahead in January 2021 still, as we plan to redo our visa in October for Australia for January, please advise me it would be very much appreciated. Please send my funds over to Cathay Pacific and The Novotel Hotel as I paid in full now, there is no payments outstanding as we originally paid for the complete trip on October 4th 2019, and rescheduled on April 24th 2020, paying the difference in full. I do have the tickets that were sent to me on my email, so if you can give Cathay Pacific the go ahead with our trip as planned would be very appreciated, as we have been looking forward to the trip. Cathay Pacific gave me a call reference to call them back for an update on Wednesday here is the call reference K6VSFZ.

Please keep me informed and let me know if that will effect us at all or not, I am just a bit worried as we upgraded to a hotel and switched airlines from Thai Airways to Cathay Pacific.

Please let me know if our holiday is safe, as payment as been fully paid with no outstanding balance , we still want to go to Australia on January 26th 2021 as planned.

I look forward to hearing from you as soon as possible.

Take care!

Kind Regards

Karen Marie DCruz

So there has been a bit of panic yesterday, but we stayed cool as possible and tried not to worry. Yesterday it took me all day before going on social media, because I had a lot on my mind yesterday. Hopefully it will get sorted for our trip to go ahead as planned.

Once sorted I will post here.



Stay Safe!

Karen Marie DCruz (Administrator) xx


Re: You and Your Rights Policy Please Read Very Important Information





From: Karen Marie DCruz
Date: 24 August 2020 at 21:24:08 BST
To: STA Milton Keynes , Manchester@statravel.com, Liverpool@statravel.com
Cc: eticket@amadeus.com
Subject: Fwd: Holiday Ref 425**** Very Urgent Future Booking and paid in full with no outstanding balance



Hi

Sorry to bother you again.

I booked my flights through STA by store first in October 2019 at Milton Keynes. Then when I rescheduled in April 2020, it was done over the phone with Hollie Dillion.

Our flights are with Cathay Pacific which STA organized and the Novatol Hotel was booked by STA too - It’s not a package holiday.

This what I found in regards to what has really happened.

As I really would like our trip to go ahead, in January 2021 as planned, as I paid in full.

Here is the information I have come across.

I will contact Cathay Pacific again for an update as we are on the system for flight number CX238 from a London Heathrow, as I am worried about our trip now, but hopefully this should not effect us, as ours is not a package holiday STA only booked it for us.

But here is the information I have come across about STA, please advise me if my holiday is definitely going ahead on January 26th 2021, and our accommodation system at red Ibis in Perth Australia. Please contact me would be very much appreciated.

I will need the confirmation of the holiday going ahead, as Cathay Pacific told me yesterday, that they are waiting for the go ahead from yourselves.

STA Travel falls into administration
0
Written by: Emma Lunn
24/08/2020
The travel company specialised in student travel, trips for young people, gap years and volunteer projects.

STA Travel Ltd had more than 50 shops in the UK and 500 jobs are at risk. It also traded as Bridge the World Travel.

The firm’s parent company, based in Switzerland, said the pandemic had “brought the travel industry to a standstill”.



Rory Boland, Which? travel editor, said: “Most STA Travel UK customers have found it impossible to get refunds in recent months for cancelled package holidays, often for very significant sums of money. Anyone with a booking, still waiting for a refund, or those holding a refund credit note, will be able to get their money back through the CAA’s ATOL scheme. Flight-only tickets booked with STA should still be valid. Passengers should contact their airline to check.

“The travel industry has endured a disastrous year, and many other companies will be on the brink of collapse. The government must urgently step in to provide much-needed support if this industry is to survive the next few months.”

What should STA Travel customers do?
ABTA has specific advice set out on its website for STA Travel customers. What customers should do next will depend on what holiday and travel arrangements they have booked and how they paid for them.

The majority of holidays sold by STA Travel were flight-inclusive packages and these are protected by the CAA’s ATOL scheme.

STA Travel also sold some packages which did not include flights and were protected by ABTA as well as holidays as an agent for other tour operators.

If you booked a package holiday through STA Travel and the holiday is provided by another tour operator, you’ll need to contact the tour operator named on your paperwork or ATOL Certificate. Your tour operator should be able to confirm that your booking will proceed as normal.



Your ATOL Certificate will say ’Package Sale’ in the bottom right hand corner, where an ATOL protected package has been booked through STA Travel with another tour operator.

If your booking included flights and was not with another tour operator, you will need to contact the CAA as your booking is protected by the CAA’s ATOL scheme. Your ATOL Certificate will say ’Package Sale’ in the bottom right hand corner.

If you booked a flight only with STA Travel with a scheduled airline, you will need to contact the airline about your booking. The airline is responsible for your booking and this should proceed as normal. Customers due a refund due to Covid-19 will need to make a claim with the airline concerned.



If you booked a non-flight package through a travel agent and not directly with STA Travel you should speak to your travel agent for advice.

If you booked a non-flight package holiday (for example, a cruise without flights) through STA Travel, it is protected by ABTA or by your credit or debit card issuer.

If you paid STA Travel directly using a debit or credit card you will need to submit your claim for a refund to your card issuer.

Customers that paid STA Travel by any other method or booked through a travel agent will need to submit a claim via ABTA. You will need to have all of your booking information and documents to hand when submitting your claim.

STA also operated as separate companies in a number of countries worldwide. Customers that booked with STA Travel businesses outside the UK will need to establish what protection may be available in the relevant jurisdiction.

Please get in touch it would most appreciated. So I know booking is secured Cathay Pacific and Ibis Hotel. As we do go in 5 months and I have to redo our Visas for Australia on October 12th 2020. As our old Australian visas were not used as we didn’t go to Australia due to COVID-19. We have to wait until they expire.



Kind Regards



Karen Marie DCruz

I sent STA another email with copies to Cathay Pacific, I have been chatting with another holiday maker on Facebook who is meant to go to Bali and Thailand in 2021, they also booked via STA.

I was advised by Cathay Pacific that they have our booking with our seat reservations on all 4 flights for Hong Kong and Australia. Just awaiting instructions from STA. We’ve paid in full including the difference when we rescheduled, and upgraded our accommodation from a self contained apartment to a 4 star Hotel.

Cathay Pacific advised me to call again Tuesday or Wednesday for further updates.

So busy times stressful times, but we will stay cool, as ours is not a package holiday, it’s flights and hotel only.

I have issued a STA statement that located about STA. I emailed it to STA tonight.

I won’t update until I know further information.



Nite nite!

Love Hugs and Kisses

Karen Marie DCruz (Administrator) xx

Re: You and Your Rights Policy Please Read Very Important Information

Karen Marie DCruz (Administrator)




From: Karen Marie DCruz
Date: 24 August 2020 at 21:24:08 BST
To: STA Milton Keynes , Manchester@statravel.com, Liverpool@statravel.com
Cc: eticket@amadeus.com
Subject: Fwd: Holiday Ref 425**** Very Urgent Future Booking and paid in full with no outstanding balance



Hi

Sorry to bother you again.

I booked my flights through STA by store first in October 2019 at Milton Keynes. Then when I rescheduled in April 2020, it was done over the phone with Hollie Dillion.

Our flights are with Cathay Pacific which STA organized and the Novatol Hotel was booked by STA too - It’s not a package holiday.

This what I found in regards to what has really happened.

As I really would like our trip to go ahead, in January 2021 as planned, as I paid in full.

Here is the information I have come across.

I will contact Cathay Pacific again for an update as we are on the system for flight number CX238 from a London Heathrow, as I am worried about our trip now, but hopefully this should not effect us, as ours is not a package holiday STA only booked it for us.

But here is the information I have come across about STA, please advise me if my holiday is definitely going ahead on January 26th 2021, and our accommodation system at red Ibis in Perth Australia. Please contact me would be very much appreciated.

I will need the confirmation of the holiday going ahead, as Cathay Pacific told me yesterday, that they are waiting for the go ahead from yourselves.

STA Travel falls into administration
0
Written by: Emma Lunn
24/08/2020
The travel company specialised in student travel, trips for young people, gap years and volunteer projects.

STA Travel Ltd had more than 50 shops in the UK and 500 jobs are at risk. It also traded as Bridge the World Travel.

The firm’s parent company, based in Switzerland, said the pandemic had “brought the travel industry to a standstill”.



Rory Boland, Which? travel editor, said: “Most STA Travel UK customers have found it impossible to get refunds in recent months for cancelled package holidays, often for very significant sums of money. Anyone with a booking, still waiting for a refund, or those holding a refund credit note, will be able to get their money back through the CAA’s ATOL scheme. Flight-only tickets booked with STA should still be valid. Passengers should contact their airline to check.

“The travel industry has endured a disastrous year, and many other companies will be on the brink of collapse. The government must urgently step in to provide much-needed support if this industry is to survive the next few months.”

What should STA Travel customers do?
ABTA has specific advice set out on its website for STA Travel customers. What customers should do next will depend on what holiday and travel arrangements they have booked and how they paid for them.

The majority of holidays sold by STA Travel were flight-inclusive packages and these are protected by the CAA’s ATOL scheme.

STA Travel also sold some packages which did not include flights and were protected by ABTA as well as holidays as an agent for other tour operators.

If you booked a package holiday through STA Travel and the holiday is provided by another tour operator, you’ll need to contact the tour operator named on your paperwork or ATOL Certificate. Your tour operator should be able to confirm that your booking will proceed as normal.



Your ATOL Certificate will say ’Package Sale’ in the bottom right hand corner, where an ATOL protected package has been booked through STA Travel with another tour operator.

If your booking included flights and was not with another tour operator, you will need to contact the CAA as your booking is protected by the CAA’s ATOL scheme. Your ATOL Certificate will say ’Package Sale’ in the bottom right hand corner.

If you booked a flight only with STA Travel with a scheduled airline, you will need to contact the airline about your booking. The airline is responsible for your booking and this should proceed as normal. Customers due a refund due to Covid-19 will need to make a claim with the airline concerned.



If you booked a non-flight package through a travel agent and not directly with STA Travel you should speak to your travel agent for advice.

If you booked a non-flight package holiday (for example, a cruise without flights) through STA Travel, it is protected by ABTA or by your credit or debit card issuer.

If you paid STA Travel directly using a debit or credit card you will need to submit your claim for a refund to your card issuer.

Customers that paid STA Travel by any other method or booked through a travel agent will need to submit a claim via ABTA. You will need to have all of your booking information and documents to hand when submitting your claim.

STA also operated as separate companies in a number of countries worldwide. Customers that booked with STA Travel businesses outside the UK will need to establish what protection may be available in the relevant jurisdiction.

Please get in touch it would most appreciated. So I know booking is secured Cathay Pacific and Ibis Hotel. As we do go in 5 months and I have to redo our Visas for Australia on October 12th 2020. As our old Australian visas were not used as we didn’t go to Australia due to COVID-19. We have to wait until they expire.



Kind Regards



Karen Marie DCruz

I sent STA another email with copies to Cathay Pacific, I have been chatting with another holiday maker on Facebook who is meant to go to Bali and Thailand in 2021, they also booked via STA.

I was advised by Cathay Pacific that they have our booking with our seat reservations on all 4 flights for Hong Kong and Australia. Just awaiting instructions from STA. We’ve paid in full including the difference when we rescheduled, and upgraded our accommodation from a self contained apartment to a 4 star Hotel.

Cathay Pacific advised me to call again Tuesday or Wednesday for further updates.

So busy times stressful times, but we will stay cool, as ours is not a package holiday, it’s flights and hotel only.

I have issued a STA statement that located about STA. I emailed it to STA tonight.

I won’t update until I know further information.



Nite nite!

Love Hugs and Kisses

Karen Marie DCruz (Administrator) xx
Hey

I actually made a mistake on the email, to the travel agents.

We are staying at the Novatol Hotel.

We are keeping our fingers crossed, as we have no outstanding balance and Cathay Pacific as us on the system. But Cathay Pacific is awaiting for further instructions to see if they can go ahead

First time this ever happened to us, but it will be more clearer with full confirmation but we are definitely on the system. So maybe that’s a good thing. I will chase Cathay Pacific to make sure it’s all going ahead as ours was just flights and hotel. We organized our transfers.

Love Hugs and Kisses

Karen Marie DCruz (Administrator) xx



Re: You and Your Rights Policy Please Read Very important Information update 25/08/20

Karen Marie DCruz (Administrator)
Karen Marie DCruz (Administrator)




From: Karen Marie DCruz
Date: 24 August 2020 at 21:24:08 BST
To: STA Milton Keynes , Manchester@statravel.com, Liverpool@statravel.com
Cc: eticket@amadeus.com
Subject: Fwd: Holiday Ref 425**** Very Urgent Future Booking and paid in full with no outstanding balance



Hi

Sorry to bother you again.

I booked my flights through STA by store first in October 2019 at Milton Keynes. Then when I rescheduled in April 2020, it was done over the phone with Hollie Dillion.

Our flights are with Cathay Pacific which STA organized and the Novatol Hotel was booked by STA too - It’s not a package holiday.

This what I found in regards to what has really happened.

As I really would like our trip to go ahead, in January 2021 as planned, as I paid in full.

Here is the information I have come across.

I will contact Cathay Pacific again for an update as we are on the system for flight number CX238 from a London Heathrow, as I am worried about our trip now, but hopefully this should not effect us, as ours is not a package holiday STA only booked it for us.

But here is the information I have come across about STA, please advise me if my holiday is definitely going ahead on January 26th 2021, and our accommodation system at red Ibis in Perth Australia. Please contact me would be very much appreciated.

I will need the confirmation of the holiday going ahead, as Cathay Pacific told me yesterday, that they are waiting for the go ahead from yourselves.

STA Travel falls into administration
0
Written by: Emma Lunn
24/08/2020
The travel company specialised in student travel, trips for young people, gap years and volunteer projects.

STA Travel Ltd had more than 50 shops in the UK and 500 jobs are at risk. It also traded as Bridge the World Travel.

The firm’s parent company, based in Switzerland, said the pandemic had “brought the travel industry to a standstill”.



Rory Boland, Which? travel editor, said: “Most STA Travel UK customers have found it impossible to get refunds in recent months for cancelled package holidays, often for very significant sums of money. Anyone with a booking, still waiting for a refund, or those holding a refund credit note, will be able to get their money back through the CAA’s ATOL scheme. Flight-only tickets booked with STA should still be valid. Passengers should contact their airline to check.

“The travel industry has endured a disastrous year, and many other companies will be on the brink of collapse. The government must urgently step in to provide much-needed support if this industry is to survive the next few months.”

What should STA Travel customers do?
ABTA has specific advice set out on its website for STA Travel customers. What customers should do next will depend on what holiday and travel arrangements they have booked and how they paid for them.

The majority of holidays sold by STA Travel were flight-inclusive packages and these are protected by the CAA’s ATOL scheme.

STA Travel also sold some packages which did not include flights and were protected by ABTA as well as holidays as an agent for other tour operators.

If you booked a package holiday through STA Travel and the holiday is provided by another tour operator, you’ll need to contact the tour operator named on your paperwork or ATOL Certificate. Your tour operator should be able to confirm that your booking will proceed as normal.



Your ATOL Certificate will say ’Package Sale’ in the bottom right hand corner, where an ATOL protected package has been booked through STA Travel with another tour operator.

If your booking included flights and was not with another tour operator, you will need to contact the CAA as your booking is protected by the CAA’s ATOL scheme. Your ATOL Certificate will say ’Package Sale’ in the bottom right hand corner.

If you booked a flight only with STA Travel with a scheduled airline, you will need to contact the airline about your booking. The airline is responsible for your booking and this should proceed as normal. Customers due a refund due to Covid-19 will need to make a claim with the airline concerned.



If you booked a non-flight package through a travel agent and not directly with STA Travel you should speak to your travel agent for advice.

If you booked a non-flight package holiday (for example, a cruise without flights) through STA Travel, it is protected by ABTA or by your credit or debit card issuer.

If you paid STA Travel directly using a debit or credit card you will need to submit your claim for a refund to your card issuer.

Customers that paid STA Travel by any other method or booked through a travel agent will need to submit a claim via ABTA. You will need to have all of your booking information and documents to hand when submitting your claim.

STA also operated as separate companies in a number of countries worldwide. Customers that booked with STA Travel businesses outside the UK will need to establish what protection may be available in the relevant jurisdiction.

Please get in touch it would most appreciated. So I know booking is secured Cathay Pacific and Ibis Hotel. As we do go in 5 months and I have to redo our Visas for Australia on October 12th 2020. As our old Australian visas were not used as we didn’t go to Australia due to COVID-19. We have to wait until they expire.



Kind Regards



Karen Marie DCruz

I sent STA another email with copies to Cathay Pacific, I have been chatting with another holiday maker on Facebook who is meant to go to Bali and Thailand in 2021, they also booked via STA.

I was advised by Cathay Pacific that they have our booking with our seat reservations on all 4 flights for Hong Kong and Australia. Just awaiting instructions from STA. We’ve paid in full including the difference when we rescheduled, and upgraded our accommodation from a self contained apartment to a 4 star Hotel.

Cathay Pacific advised me to call again Tuesday or Wednesday for further updates.

So busy times stressful times, but we will stay cool, as ours is not a package holiday, it’s flights and hotel only.

I have issued a STA statement that located about STA. I emailed it to STA tonight.

I won’t update until I know further information.



Nite nite!

Love Hugs and Kisses

Karen Marie DCruz (Administrator) xx
Hey

I actually made a mistake on the email, to the travel agents.

We are staying at the Novatol Hotel.

We are keeping our fingers crossed, as we have no outstanding balance and Cathay Pacific as us on the system. But Cathay Pacific is awaiting for further instructions to see if they can go ahead

First time this ever happened to us, but it will be more clearer with full confirmation but we are definitely on the system. So maybe that’s a good thing. I will chase Cathay Pacific to make sure it’s all going ahead as ours was just flights and hotel. We organized our transfers.

Love Hugs and Kisses

Karen Marie DCruz (Administrator) xx



Hey Good Evening

I called Cathay Pacific today it sounds positive, I was told all good so far, and to call them back on September 10th , so they can check all the paper work that funds have reached them.

But we are on the system, so sounds promising.

I feel sorry for the ppl who haven’t finished paying for their trips, and package holidays with STA are the most effected. We’ve paid in full, so things are looking positive, because it’s looking good, but they just have to double check the funds are with them.

My stomach as been churning since hearing the news at the weekend. My Stomach was churning today again as I was on the phone to Cathay Pacific. It’s that Stomach feeling u get at the pit of ur stomach if it’s gonna be good news or bad news. It seems promising the way the lady was speaking at Cathay Pacific it’s sounds very promising as we are on the system with Cathay Pacific, we got our seats reserved on all 4 flights.

Also been told flight time as slightly changed and will be landing in Hong Kong slightly later than plan and 2nd flight will leave a bit later than planned also to Australia.

By the way we are staying the Novotel Hotel....



Stay safe, and keep safe from storm Francis.

Have a great evening!

Love Hugs and Kisses

Karen Marie DCruz (Administrator) xx

Re: You and Your Rights Policy Please Read Very important Information update 2708/20

Karen Marie DCruz (Administrator)
Karen Marie DCruz (Administrator)
Karen Marie DCruz (Administrator)




From: Karen Marie DCruz
Date: 24 August 2020 at 21:24:08 BST
To: STA Milton Keynes , Manchester@statravel.com, Liverpool@statravel.com
Cc: eticket@amadeus.com
Subject: Fwd: Holiday Ref 425**** Very Urgent Future Booking and paid in full with no outstanding balance



Hi

Sorry to bother you again.

I booked my flights through STA by store first in October 2019 at Milton Keynes. Then when I rescheduled in April 2020, it was done over the phone with Hollie Dillion.

Our flights are with Cathay Pacific which STA organized and the Novatol Hotel was booked by STA too - It’s not a package holiday.

This what I found in regards to what has really happened.

As I really would like our trip to go ahead, in January 2021 as planned, as I paid in full.

Here is the information I have come across.

I will contact Cathay Pacific again for an update as we are on the system for flight number CX238 from a London Heathrow, as I am worried about our trip now, but hopefully this should not effect us, as ours is not a package holiday STA only booked it for us.

But here is the information I have come across about STA, please advise me if my holiday is definitely going ahead on January 26th 2021, and our accommodation system at red Ibis in Perth Australia. Please contact me would be very much appreciated.

I will need the confirmation of the holiday going ahead, as Cathay Pacific told me yesterday, that they are waiting for the go ahead from yourselves.

STA Travel falls into administration
0
Written by: Emma Lunn
24/08/2020
The travel company specialised in student travel, trips for young people, gap years and volunteer projects.

STA Travel Ltd had more than 50 shops in the UK and 500 jobs are at risk. It also traded as Bridge the World Travel.

The firm’s parent company, based in Switzerland, said the pandemic had “brought the travel industry to a standstill”.



Rory Boland, Which? travel editor, said: “Most STA Travel UK customers have found it impossible to get refunds in recent months for cancelled package holidays, often for very significant sums of money. Anyone with a booking, still waiting for a refund, or those holding a refund credit note, will be able to get their money back through the CAA’s ATOL scheme. Flight-only tickets booked with STA should still be valid. Passengers should contact their airline to check.

“The travel industry has endured a disastrous year, and many other companies will be on the brink of collapse. The government must urgently step in to provide much-needed support if this industry is to survive the next few months.”

What should STA Travel customers do?
ABTA has specific advice set out on its website for STA Travel customers. What customers should do next will depend on what holiday and travel arrangements they have booked and how they paid for them.

The majority of holidays sold by STA Travel were flight-inclusive packages and these are protected by the CAA’s ATOL scheme.

STA Travel also sold some packages which did not include flights and were protected by ABTA as well as holidays as an agent for other tour operators.

If you booked a package holiday through STA Travel and the holiday is provided by another tour operator, you’ll need to contact the tour operator named on your paperwork or ATOL Certificate. Your tour operator should be able to confirm that your booking will proceed as normal.



Your ATOL Certificate will say ’Package Sale’ in the bottom right hand corner, where an ATOL protected package has been booked through STA Travel with another tour operator.

If your booking included flights and was not with another tour operator, you will need to contact the CAA as your booking is protected by the CAA’s ATOL scheme. Your ATOL Certificate will say ’Package Sale’ in the bottom right hand corner.

If you booked a flight only with STA Travel with a scheduled airline, you will need to contact the airline about your booking. The airline is responsible for your booking and this should proceed as normal. Customers due a refund due to Covid-19 will need to make a claim with the airline concerned.



If you booked a non-flight package through a travel agent and not directly with STA Travel you should speak to your travel agent for advice.

If you booked a non-flight package holiday (for example, a cruise without flights) through STA Travel, it is protected by ABTA or by your credit or debit card issuer.

If you paid STA Travel directly using a debit or credit card you will need to submit your claim for a refund to your card issuer.

Customers that paid STA Travel by any other method or booked through a travel agent will need to submit a claim via ABTA. You will need to have all of your booking information and documents to hand when submitting your claim.

STA also operated as separate companies in a number of countries worldwide. Customers that booked with STA Travel businesses outside the UK will need to establish what protection may be available in the relevant jurisdiction.

Please get in touch it would most appreciated. So I know booking is secured Cathay Pacific and Ibis Hotel. As we do go in 5 months and I have to redo our Visas for Australia on October 12th 2020. As our old Australian visas were not used as we didn’t go to Australia due to COVID-19. We have to wait until they expire.



Kind Regards



Karen Marie DCruz

I sent STA another email with copies to Cathay Pacific, I have been chatting with another holiday maker on Facebook who is meant to go to Bali and Thailand in 2021, they also booked via STA.

I was advised by Cathay Pacific that they have our booking with our seat reservations on all 4 flights for Hong Kong and Australia. Just awaiting instructions from STA. We’ve paid in full including the difference when we rescheduled, and upgraded our accommodation from a self contained apartment to a 4 star Hotel.

Cathay Pacific advised me to call again Tuesday or Wednesday for further updates.

So busy times stressful times, but we will stay cool, as ours is not a package holiday, it’s flights and hotel only.

I have issued a STA statement that located about STA. I emailed it to STA tonight.

I won’t update until I know further information.



Nite nite!

Love Hugs and Kisses

Karen Marie DCruz (Administrator) xx
Hey

I actually made a mistake on the email, to the travel agents.

We are staying at the Novatol Hotel.

We are keeping our fingers crossed, as we have no outstanding balance and Cathay Pacific as us on the system. But Cathay Pacific is awaiting for further instructions to see if they can go ahead

First time this ever happened to us, but it will be more clearer with full confirmation but we are definitely on the system. So maybe that’s a good thing. I will chase Cathay Pacific to make sure it’s all going ahead as ours was just flights and hotel. We organized our transfers.

Love Hugs and Kisses

Karen Marie DCruz (Administrator) xx



Hey Good Evening

I called Cathay Pacific today it sounds positive, I was told all good so far, and to call them back on September 10th , so they can check all the paper work that funds have reached them.

But we are on the system, so sounds promising.

I feel sorry for the ppl who haven’t finished paying for their trips, and package holidays with STA are the most effected. We’ve paid in full, so things are looking positive, because it’s looking good, but they just have to double check the funds are with them.

My stomach as been churning since hearing the news at the weekend. My Stomach was churning today again as I was on the phone to Cathay Pacific. It’s that Stomach feeling u get at the pit of ur stomach if it’s gonna be good news or bad news. It seems promising the way the lady was speaking at Cathay Pacific it’s sounds very promising as we are on the system with Cathay Pacific, we got our seats reserved on all 4 flights.

Also been told flight time as slightly changed and will be landing in Hong Kong slightly later than plan and 2nd flight will leave a bit later than planned also to Australia.

By the way we are staying the Novotel Hotel....



Stay safe, and keep safe from storm Francis.

Have a great evening!

Love Hugs and Kisses

Karen Marie DCruz (Administrator) xx
Hey

I have had further update this afternoon. I spoke to Cathay Pacific, we are still on the system and not to worry. We have our electronic air ticket and seats on the flight.

I also learnt a new company is taking over Start The Adventure Travel agents.

I will be speaking with Cathay Pacific 2 weeks today, on the update. Today they took 3 contact numbers 2 mobile numbers and a landline.

I was told so far so good all looking ok.

I have been speaking with another holiday maker who also booked through Start The Adventure as they are going to Thailand and Bali. So we are keeping each other posted.

We’ve paid in full when we originally booked up last October 2019, and our electronic tickets with Thai Airways. Then we rescheduled in April 2020 for January 2021 and switched Airlines to Cathay Pacific and upgraded to a 4 star Hotel The Novatel. We paid the difference and moved the funds back from Thai Airways and the apartment we originally booked. Then we rescheduled on April 24th 2020, then I received the electronic air tickets via email with new hotel details on April 27th 2020.

It’s all looking good right now.

I will keep u posted. It’s not necessary that I will put out an update on September 10th.

I will posted more likely after that date.





Stay safe!

Love Hugs and Kisses

Karen Marie DCruz (Administrator) xx

Re: You and Your Rights Policy Please Read Very important Information update 28/08/20

Hey

Even more positive the hotel confirmed our reservation in Australia today. The flights been confirmed 3 times this week. But have been advised to call for an update to make sure no changes.

I spoken to our airlines 3 times this week. We’ve got seats reserved and was told all looking good.

But I was advised yesterday that they need to double check the paperwork, but our confirmation booking is with the airline.

They said to call next week, but I said once kids are back in school I will call on September 10th the original date given to call back for an update. But things are looking positive.

It’s Atol protected but having difficulties finding the certificate in the email. As there has been several emails back and forth.

But it’s paid full, because we’ve got electronic air tickets, so was told it’s looking good.

The ones that are effected are those only paid a deposit or have not completed payments towards their trips. As you’ve got finish paying 10 weeks before departure. We paid in full in October 2019, and was suppose to fly with Thai Airways. Because of the virus we had to reschedule, and moved our trip to January 2021, with changing airline and upgrading to a 4 star Hotel, from a self contained apartment as that was not available at time of us going. We paid the difference for the accommodation and flights in full. I was told can pay 10 weeks before departure I said no I am in full. I got receipt from October and April and bank statements.

A lot of people took credit notes, which was a big mistake as no refunds offered. We were a lot smarter and said we will reschedule instead and was told in late March after the Australian borders were closed off, but part of our journey was still running to Bangkok, but got Thai Airways to release the funds back to Start The Adventure, so reschedule could get done for 2021, and was told funds can be held for 12 months only. So April 24th a week before our original departure on April 30th, we rescheduled and paid the difference in full with the rest of the funds they well held in ought to reschedule.

The lady I have been chatting to all week, who is doing a trip to Bali and Thailand for one month, as they only paid for one part of the trip, they were only was able to confirm the Bali trip but nothing for their Thailand trip as yet. I hope this lady gets it sorted direct with the airline.

So things are looking positive for us. We’ve got seats on the plane.

I would say never accept a credit note, as a lot are refusing refunds unless only deposits were put down or still paying for the trip only a few are getting refunds. The best way is to reschedule with Atol protection.

In 2018 we booked our flights and accommodation for Egypt for 2019 through Thomas Cook and we paid in full for the trip that cost thousands same with West Africa, Cuba, Feurventura New York the USA Spain Greece Canada all paid in full.

We were one of the lucky ones as Thomas Cook went out of business exactly after a month of returning from Egypt.

We are planning on returning to Egypt soon. We’ve also been speaking about Fiji Hawaii and Jamaica that’s been on the cards since 2016. So many countries we want to visit, Mauritius as been on the cards since 2018.



Stay safe!

Love Hugs and Kisses

Karen Marie DCruz (Administrator) xx