Your FTP information is NOT the same as your Bravenet account. Please be sure that you are using the correct FTP information.

Log into your Bravenet account.
Click the SFTP tab.
At the bottom there is a table that says SFTP Accounts - double check your username, it is different then your Bravenet username. Your SFTP password may also be different.

It is also important to note, if you wish to use 'quick connect' you must enable LEGACY FTP. Quick connect does not support SFTP. Otherwise we very strongly suggest you add your account to FileZilla and check off the option for SFTP.